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Note: It is our responsibility to protect your privacy and we guarantee that your data will be completely confidential.
At M&E Plus, trust is fundamental to everything we do. Organizations rely on our platform to manage monitoring, evaluation, learning, case management, surveys, assessments, and organizational data that often involve sensitive information and vulnerable populations.
We understand that protecting this information is not only a technical responsibility but also an ethical commitment.
Our approach is built around five core pillars:
Your data remains your data.
Organizations using M&E Plus retain full ownership and control of all information stored within the platform. M&E Plus does not claim ownership over customer data, survey responses, beneficiary records, case files, attachments, reports, or any other information managed through the platform.
Customers can access, export, and manage their data at any time throughout their subscription period.
We are committed to protecting personal and organizational data through responsible data management practices and internationally recognized privacy principles.
Our privacy framework is designed to support customer compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and other relevant privacy requirements.
We strive to collect only the information necessary to deliver our services and to ensure that data is processed transparently, securely, and for legitimate purposes.
Protecting customer data is a core component of the M&E Plus platform.
Our security approach combines secure cloud infrastructure, encryption technologies, role-based access controls, authentication mechanisms, audit logging, backup procedures, and operational safeguards designed to reduce risk and protect customer information.
Security is continuously reviewed and strengthened as technologies, threats, and customer requirements evolve.
Protecting customer data is a core component of the M&E Plus platform.
Our security approach combines secure cloud infrastructure, encryption technologies, role-based access controls, authentication mechanisms, audit logging, backup procedures, and operational safeguards designed to reduce risk and protect customer information.
Security is continuously reviewed and strengthened as technologies, threats, and customer requirements evolve.
Artificial Intelligence is integrated into selected M&E Plus capabilities to improve efficiency, support analysis, and assist users in generating insights.
We believe AI should support people, not replace them.
Our Responsible AI approach emphasizes transparency, accountability, fairness, human oversight, privacy protection, and responsible innovation. AI-generated outputs should always be reviewed by qualified users and considered as decision-support tools rather than autonomous decision-making systems.
Customer data is never used to train public artificial intelligence models without explicit authorization.
We believe customers should clearly understand how their information is managed, protected, and processed.
Through this Trust Center, we provide access to our privacy, security, compliance, and responsible AI commitments, as well as information regarding data ownership, subprocessors, retention practices, and customer rights.
We continuously review and improve our policies and controls to align with evolving regulations, emerging technologies, and the needs of the organizations we serve.
Customers retain full ownership of all information stored within M&E Plus.
M&E Plus is hosted on secure cloud infrastructure designed to provide reliability, availability, and protection of customer information.
Access to information is governed through user roles, permissions, and authentication controls.
Privacy considerations are incorporated into the design, development, and operation of our platform.
AI-enabled features are developed and deployed in accordance with ethical and responsible technology principles.
We regularly review our policies, procedures, and security practices to strengthen protection and improve customer trust.
Additional Information
The Trust Center provides access to detailed information regarding:
Questions regarding privacy, security, compliance, or responsible AI practices may be directed to:
privacy@mandeplus.com
M&E Plus is designed around a simple principle: organizations should retain full ownership and control of their information.
Whether you are managing monitoring and evaluation data, assessments, surveys, case management records, beneficiary information, project documentation, or organizational reports, ownership of that information always remains with your organization.
M&E Plus does not claim ownership of customer data and does not use customer information for commercial purposes unrelated to the delivery of the platform and associated services.
All information uploaded, collected, generated, stored, or managed within M&E Plus remains the sole property of the Customer.
This includes, but is not limited to:
Customers maintain full control over how their information is collected, accessed, used, retained, shared, and deleted.
In most deployments, the Customer acts as the Data Controller.
As Data Controller, the Customer determines:
ArabiaGIS K&A Plus acts as the Data Processor and processes information solely for the purpose of providing, securing, maintaining, and supporting the M&E Plus platform.
Access to customer information by ArabiaGIS K&A Plus personnel is restricted and controlled.
Access may occur only when:
All such access is subject to internal authorization procedures and may be logged for audit and accountability purposes.
ArabiaGIS K&A Plus does not:
Customer information is processed solely for the delivery and operation of M&E Plus services.
Customers may access and export their information throughout their subscription period.
Where applicable, exports may be available in commonly used formats such as:
This enables organizations to retain full control over their information and avoid vendor lock-in.
If a Customer decides to discontinue the use of M&E Plus, the Customer may request a complete export of its information.
Following the completion of the export process and any applicable retention period, customer information will be removed from active production systems and subsequently deleted from backup systems in accordance with established retention and deletion procedures.
Security is a core component of the M&E Plus platform.
We recognize that organizations use M&E Plus to manage operational, programmatic, and in some cases sensitive information. Our security approach combines technology, processes, and operational controls designed to help protect customer information from unauthorized access, disclosure, alteration, or loss.
M&E Plus is hosted on secure cloud infrastructure designed to provide reliability, scalability, and availability.
The platform benefits from modern cloud security capabilities including physical security, network protection, infrastructure monitoring, and redundancy mechanisms.
M&E Plus uses encryption technologies to help protect information during transmission and storage.
Security measures may include:
Access to information within M&E Plus is governed through role-based permissions and user authentication controls.
Organizations can define user roles and access levels according to their operational requirements.
Access control capabilities may include:
M&E Plus supports accountability through audit and monitoring capabilities.
Depending on configuration, audit records may include:
To help protect customer information against accidental loss or system failure, M&E Plus incorporates backup and recovery procedures.
Backup processes are designed to support business continuity and service recovery requirements.
Security controls and platform operations are regularly reviewed to identify risks, strengthen protections, and support platform reliability.
Security measures continue to evolve as technology, regulations, and customer requirements change.
Security is a shared responsibility.
While M&E Plus provides technical and operational safeguards, customers also play an important role through:
Together, these measures help create a secure environment for managing organizational data.
M&E Plus is committed to protecting personal information and supporting customers in meeting their privacy and data protection obligations.
Our privacy practices are designed to align with internationally recognized data protection principles, including those reflected in the European Union General Data Protection Regulation (GDPR).
For most implementations of M&E Plus:
The Customer acts as the Data Controller.
ArabiaGIS K&A Plus acts as the Data Processor.
As Data Controller, the Customer determines:
As Data Processor, ArabiaGIS K&A Plus processes information solely for the purpose of providing and supporting the M&E Plus platform.
M&E Plus is designed to support customer obligations related to data subject rights.
Depending on configuration and customer policies, organizations may use platform capabilities to support:
Requests relating to personal data should generally be directed to the organization acting as the Data Controller.
Privacy considerations are integrated into the design, development, and operation of the platform.
This includes consideration of:
M&E Plus incorporates technical and organizational measures designed to help protect personal information, including:
Where information is processed using cloud infrastructure or authorized service providers, appropriate safeguards are applied to support the secure handling of information.
Questions relating to privacy, data protection, or GDPR-related matters may be directed to:
privacy@mandeplus.com
We continuously review our privacy practices and policies to align with evolving regulations, customer expectations, and industry best practices.
